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NYC heat and hot water complaints

Daily 311 heat and hot water complaints in New York City since October 1, the first day of the heating season, compared with the same days last season, plus a count by borough. Numbers come from NYC Open Data and the page updates as new days arrive.

Data updated: Counts are computed with SQL from our copy of the 311 data; no commentary is added.

Short answer

From October 1 through October 24, 2026, New Yorkers filed 20,190 heat and hot water complaints with 311, 4.9% more than the same days last season (19,241).

Summary

Complaints since Oct 1
20,190complaints
Same days last season
19,241October 1 to October 24 last year
Latest complete day
1,488October 24, 13.9% below last year's same date
Busiest day this season
2,603October 18, 2026
Last 7 days, daily average
1,726last season: 1,032

Complaints per day

Complaints per dayDaily heat and hot water complaints over 24 days: lowest 209, highest 2,603, latest day 1,488. All values are in the table below the chart.01,0002,0003,0004,000Oct 3Oct 10Oct 17Oct 241,488
Daily heat and hot water complaints, last 24 days through October 24, 2026.
Chart data (table)
DayComplaints
October 24, 20261,488
October 23, 20261,672
October 22, 20261,300
October 21, 20261,615
October 20, 20261,368
October 19, 20262,038
October 18, 20262,603
October 17, 20261,838
October 16, 2026361
October 15, 2026409
October 14, 2026261
October 13, 2026333
October 12, 2026392
October 11, 2026266
October 10, 2026256
October 9, 2026359
October 8, 2026375
October 7, 2026978
October 6, 2026960
October 5, 2026381
October 4, 2026287
October 3, 2026212
October 2, 2026209
October 1, 2026229

Last 14 days against last season

Each row is one day; last season is the same calendar date a year earlier. Change is this season against last.

DayThis seasonLast seasonChange
October 24, 20261,4881,729-13.9%
October 23, 20261,6721,668+0.2%
October 22, 20261,300798+62.9%
October 21, 20261,615908+77.9%
October 20, 20261,368634+115.8%
October 19, 20262,038511+298.8%
October 18, 20262,603975+167.0%
October 17, 20261,8382,028-9.4%
October 16, 20263612,432-85.2%
October 15, 2026409952-57.0%
October 14, 20262611,236-78.9%
October 13, 20263331,288-74.1%
October 12, 2026392641-38.8%
October 11, 2026266469-43.3%

By borough, October 1 to October 24, 2026

Complaints by the borough 311 recorded; share is of this season's total.

BoroughThis seasonShareLast seasonChange
Brooklyn5,96929.6%5,625+6.1%
Bronx5,75728.5%5,957-3.4%
Manhattan5,45327.0%4,924+10.7%
Queens2,81313.9%2,524+11.5%
Staten Island1981.0%211-6.2%

Every day since October 1

Full daily table, newest first.

Show the full table
DayThis seasonLast seasonChange
October 24, 20261,4881,729-13.9%
October 23, 20261,6721,668+0.2%
October 22, 20261,300798+62.9%
October 21, 20261,615908+77.9%
October 20, 20261,368634+115.8%
October 19, 20262,038511+298.8%
October 18, 20262,603975+167.0%
October 17, 20261,8382,028-9.4%
October 16, 20263612,432-85.2%
October 15, 2026409952-57.0%
October 14, 20262611,236-78.9%
October 13, 20263331,288-74.1%
October 12, 2026392641-38.8%
October 11, 2026266469-43.3%
October 10, 2026256887-71.1%
October 9, 2026359612-41.3%
October 8, 2026375184+103.8%
October 7, 2026978139+603.6%
October 6, 2026960177+442.4%
October 5, 2026381158+141.1%
October 4, 2026287165+73.9%
October 3, 2026212227-6.6%
October 2, 2026209242-13.6%
October 1, 2026229181+26.5%

Frequently asked questions

What does this page count?
311 complaints of type 'HEAT/HOT WATER' in New York City, by the day they were created, from October 1.
Why is the latest day missing?
311 data arrives about two days late and a day can still change, so we show only complete days.
How is last season computed?
We take the same calendar dates one year earlier from the same 311 data and compare day by day.
Does a complaint mean there was no heat?
Not necessarily. A complaint is a report to 311 and we do not verify it.

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